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Win Back Students Who Miss Their Appointments

Written by Colaberry Marketing Team | Sep 4, 2025 2:44:07 PM
 

The Pain of a No-Show

You’ve secured a meeting. The calendar’s set. Your admissions counselor is ready.

But then… crickets. The student doesn’t call. They miss the campus tour. No message. No explanation.

A no-show isn’t just disappointing—it’s a wasted opportunity. Especially since that student was once interested enough to book.

The longer you wait to follow up, the colder that lead becomes

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The Missing Piece: Immediate, Empathetic Re-Engagement

What most schools get wrong is timing. Manual follow-ups often happen a day (or two) later—when the momentum is gone.

What Cory gets right? Speed + empathy + automation.

 

Cory’s Smart No-Show Recovery Flow

When a student misses an appointment, Cory acts fast—within minutes, not hours.

Here's how Cory reactivates the relationship:

  • Within 1 Hour
    Sends a warm text:
    “Hey Jamie, sorry we missed you! Want to reschedule? I can help—just tap here to pick a new time.”

  • Day 2
    Sends a non-pushy reminder email:
    “We’re still excited to connect. No pressure—just let us know when’s good for you!”

  • Day 4
    Sends a final friendly nudge:
    “Spots are filling for next week’s session. Want help finding a time that works?”

Each message feels timely, helpful, and human—not automated or robotic.

 

Why It Works

Quick Turnaround Shows You Care

Following up within hours—rather than days—signals that the student’s time matters.

Cory Remembers

Each message feels like it’s from someone who knows the student—not a cold CRM blast.

Friction-Free Rescheduling

Cory always includes links to reschedule directly, with no login or back-and-forth needed.

Automation with Purpose

Cory follows up with every missed appointment—consistently, politely, and with the right tone.

Real Impact

Colleges using Cory’s no-show automation have seen:

  • Up to 45% reschedule rates

  • More appointments recovered within 48 hours

  • Fewer leads falling through the cracks

No-show recovery is no longer a manual chore—it’s a competitive edge.

Try Talking to Cory

Scenario: Getting a Second Chance After a Missed Call

You’re Jamie, a prospective student who missed your 2 PM call with Westbridge Tech University. You meant to show up… but got caught at work and forgot to reschedule.

Instead of silence, Cory texts you an hour later with a reschedule link—and follows up again later with zero judgment and full support.

🗣️ Try saying things like:

  • “😅 I missed my appointment—can I still talk to someone this week?”

  • “📅 How do I reschedule without going through the whole form again?”

  • “💬 I got your message—what if I just have a quick question instead?”

  • “😔 I didn’t mean to ghost—thanks for following up so nicely.”

 


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