For someone switching into AI or Data, this project matters because it mirrors how AI is actually used in companies: to solve operational problems like slow follow-ups and unclear reporting. Interns worked on a system that had real users, real data, and real performance targets.
Stage 1: Capturing Real AI Interaction Data
The project began by storing every AI interaction in a central database. Each phone call, transcript, and outcome was logged as structured data.
This step teaches a core industry skill: AI systems are only useful when their outputs can be stored, queried, and reviewed.
Interns learned how raw activity becomes clean, usable data for reporting and decision-making.
Stage 2: Turning AI Conversations into Decisions
The CORA Voice AI Agent handled phone conversations with leads and produced outcomes like “appointment booked” or “callback requested.”
Instead of free-text responses, the AI was forced to return structured results that automation workflows could reliably act on.
This exposed interns to a real AI concept beginners often miss: AI must be predictable before it can be trusted in business systems.
Stage 3: Automating Follow-Ups Without Human Bottlenecks
Once AI decisions were captured, automation logic routed each outcome.
Booked appointments moved forward automatically. Missed calls triggered retries across channels.
Interns saw how AI does not replace humans—it handles volume, while humans step in only when needed.
Stage 4: Translating AI Activity into Business Dashboards
All activity flowed into a live Power BI dashboard. Metrics like pickup rate, completed calls, and weekly trends were visible in real time.
This stage connected technical work to business value. Interns learned how executives judge AI systems—not by code quality, but by outcomes.